WarrantyInformation

All new PTR Industries, Inc. (PTR) Firearms (Product) are warranted to the original product purchaser (Purchaser) for their lifetime, provided they are properly registered and maintained in accordance with the Operators manual.

This limited lifetime warranty applies only if the Product was:
a) Purchased from an Authorized PTR Dealer in the United States;
b) The warranty card is completed and returned to PTR, as required and
c) Properly maintained in accordance with the Operators manual.

1. What is Covered:

PTR will, in its sole discretion, repair or replace any Product that fails, due to a defect in materials or workmanship.
All warranty covered repairs are Free of Charge (FOC), including shipping.

2. How to Obtain Service:

Contact PTR for a Return Material Authorization (RMA) Number before returning any Product at: [email protected]/ Tel: 843-358-2222 x300 / Fax: 843-358-2223
Once a valid RMA has been issued, you will be given specific instruction on how to return the Product.
Caution: DO NOT SEND ANY LIVE AMMUNITION WITH THE FIREARM. Further, no shipment(s) will be accepted without a valid RMA and WILL BE REFUSED.

3. What Is Not Covered:

This warranty does not cover defects or damage due to:
(1) Unreasonable use;
(2) Failure to properly maintain;
(3) Failure to comply with instructions in the owner’s manual including Cleaning and Break In;
(4) Improper installation of original PTR parts;
(5) Installation of non-PTR parts;
(6) Rust, Corrosion, or Obstructions in the barrel. PTR reserves the right to determine what constitutes unreasonable use of the Product. All wooden parts and all accessories are excluded from warranty coverage; and
(7) Finish and cosmetics.

ANY UNAUTHORIZED ALTERATION OR MODIFICATION OF THE PRODUCT OR USE OF PARTS OR COMPONENTS NOT ORIGINALLY MADE BY PTR SHALL VOID THIS WARRANTY. PTR SHALL NOT BE RESPONSIBLE FOR ANY CLAIMS INVOLVING THE PRODUCT THAT RESULT FROM THE USE OF FAULTY, NONSTANDARD, REMANUFACTURED, OR RELOADED AMMUNITION OR AMMUNITION NOT MANUFACTURED TO NATO AND/ OR SAAMI SPECIFICATIONS.

UNDER NO CIRCUMSTANCES SHALL PTR BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES OF ANY KIND, AS A RESULT OF BREACH OF: THIS, OR ANY EXPRESS OR IMPLIED WARRANTY; NEGLIGENCE; OR OTHERWISE. PRODUCT PURCHASED BY LAW ENFORCEMENT, MILITARY, AND SIMILAR ORGANIZATIONS, FOR DUTY ISSUE TO THEIR PERSONNEL, ARE EXCLUDED HEREFROM AND ARE COVERED BY A LIMITED ONE-YEAR WARRANTY, AS ARE COMMERCIAL USE PURCHASERS.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. THIS LIFETIME LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY BY PTR.

WARRANTY INQUIRY

To make a warranty or repair inquiry for your firearm or for warranty related parts, you first need to ensure you have registered your firearm or warranty related parts on our website. This is necessary to complete any claims or warranty work. The system cross references work-order information with the product registration list. If your product information is not in the registry, the work-order will be automatically declined due to the missing warranty registration, and we will be unable to work on the firearm or related parts.

Once the registration has been completed, please fill out the warranty claim information requested below. Once PTR receives and reviews the warranty claim, you will receive an email with further instructions such as a Return Material Authorization Number (RMA#) and shipping instructions.

DO NOT send or ship any products to PTR Industries for repair or replacement without first receiving authorization from PTR Industries customer service team.
DO NOT send any live ammunition with the firearm.
No shipment(s) will be accepted without a valid RMA and no C.O.D. shipments will be accepted.
Failure to follow these instructions may void this warranty at PTR Industries’ discretion.